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Delivery & returns
Free delivery to the UK and Europe, and simple 14-day returns. Here’s everything you need to know.
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Everything you need to know about delivery and returns.
Free to the UK and Europe; US shipping is calculated at checkout. UK orders usually arrive within 3–5 working days, with tracking by email. Orders outside the UK may incur import duties.
Delivery
VERIFIED USER
Return your Olla within 14 days of delivery, unused and in its original box. Email info@ollabag.com with your order number to start. Return postage is paid by you, unless the item is faulty.
Returns
VERIFIED USER
Refunds go back to your original payment method within 14 days of us receiving your return. Your bank may take a few extra days.
Refunds
VERIFIED USER
Email info@ollabag.com with your order number (and a photo if it’s damaged) and we’ll put it right.
Arrived damaged or late?
VERIFIED USER
QUESTIONS?
We’re here to help